We may collect the following types of information to serve you better:

• Personal Identifiers: Name, email address, phone number, and physical address (for delivery or warranty registration).
• Transaction Data: Records of products purchased (e.g., iPhone 14 Pro Max, Ex-UK Samsung S23), payment method, and warranty details.
• Device & Usage Info: When you visit our website, we may collect IP address, browser type, and interaction data via cookies to improve your experience.
• Communication Records: Any correspondence via email, WhatsApp, or phone regarding device inquiries, support, or after-sales service.

Your data helps us deliver outstanding service, especially for our core offerings of new and Ex-UK iPhones & Samsung phones. Specifically, we use your information to:

• Process orders, activate warranties, and arrange delivery or in-store pickup.
• Verify product authenticity and provide after-sales support (e.g., battery health checks for Ex-UK devices).
• Notify you about software updates, trade-in offers, or new arrivals (only if you opt in).
• Improve our store operations, website functionality, and customer service.
• Prevent fraud and ensure the security of transactions, especially for high-value items like flagship smartphones.

We never sell your personal data. However, we may share information in limited circumstances:

• Service Providers: Trusted partners who help with payment processing, shipping (e.g., courier services for Ex-UK device delivery), or IT support.
• Legal Compliance: When required by Kenyan law (e.g., consumer protection or anti-fraud regulations).
• Business Transfers: In the unlikely event of a merger or acquisition, your data would be transferred under the same privacy commitments.

All third parties are contractually obligated to keep your information confidential and use it only for the services we request.

We implement industry-standard safeguards to protect your personal information. Our physical store on Kimathi Street uses secure point-of-sale systems, and online data is encrypted via SSL. While no system is 100% immune, we regularly update our security measures and restrict access to only authorized staff members who need the data to assist you with new or Ex-UK iPhones/Samsung devices.

As a customer in Kenya, you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete information.
• Ask for deletion of your data (subject to legal retention periods, e.g., warranty records).
• Opt out of marketing communications at any time by clicking "unsubscribe" or contacting us directly.

To exercise these rights, please reach out via the contact details below. We will respond within 14 days.

Our website uses cookies to enhance browsing, remember preferences, and analyze traffic. You can disable cookies via your browser settings, but this may affect some site features. We do not use third-party tracking for advertising without your consent.

Our products and services are intended for adults (18+). We do not knowingly collect data from minors. If we become aware of such information, we will delete it promptly.

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, including warranty periods (typically 12 months for devices) and legal obligations. After that, data is securely anonymized or deleted.

We may revise this Privacy Policy from time to time. The latest version will always be available on our website. If we make significant changes, we will notify you via email or a notice in our store. The “Last Updated” date below indicates when this policy was last revised.